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Customer Success News

April 2020

Attend this webinar to learn about the latest innovations available in the Now Platform® Orlando release, and hear our upgrade experts share best practices, resources and recommendations that support a successful and simplified transition.

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COVID-19 Customer Care Program
Put technology to work during the COVID-19 pandemic with FREE apps and resources to accelerate your crisis response.
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Get help with your response to the Covid-19 crisis
In as little as five hours, activate the NEW ServiceNow Emergency Response Management app.
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K20 is going digital
Join us for Knowledge 2020 Digital Experience as we showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and more.
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Success Checklist: Smart Virtual Agent Implementation
This readiness checklist will prepare you to implement ServiceNow Virtual Agent, avoid risks and get to value faster.
Download the checklist
Success Playbook: Manage Platform Demand
This playbook will help you define a simple and iterative process to draw a clear line between your business objectives and Now Platform capabilities.
Get the playbook

Virtual Executive Briefings: meet with the experts
Request a private briefing with our product experts or executives to discuss your specific goals, strategy, projects and more.
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Customer Success Newsletter
Get the insight you need to thrive - Now Platform best practices, expert advice, and step‑by‑step guidance.
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Now Available: Pocket guide to Orlando upgrade success
Use this quick reference guide to help you prepare to upgrade to the Now Platform® Orlando release
Download it today
From specified to unified
We’re launching a new resource to help put you on the path to success, accelerate business outcomes, and reduce risk—the new Customer Success Center. Learn more in the upcoming webinar.
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Customer best practice webinars
Achieve business outcomes fast with these live and on-demand Customer Success webinars.
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Now Creators: A real-world use case
Join us to hear Colleen Peterson, ServiceNow Engagement and Delivery Senior Manager at Accenture, share how Now Creators helped her build and document her ServiceNow expertise.
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FREE ServiceNow Fundamentals on-demand certification training.
Kick-of your ServiceNow certifications journey with this limited time offer to become a Now Platform power user and grow your career for FREE.
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Ensuring a successful adoption of the Now Platform®
Explore the “must haves” of a successful adoption and the importance of having a 360° view of structure, processes, metrics and more.
On demand now

Take work to the next level
Sign up today for the Knowledge 2020 Digital Experience launching May 5.
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