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Customer Success News

January 2020

Welcome to the Customer Success Newsletter

Happy New Year! For me, January is always a time of optimism when I feel most excited about what is possible. In that spirit, we are launching this newsletter to share with you all the latest and greatest ServiceNow Customer Success information. Subscribe and discover all that we have to offer to streamline your path to fantastic outcomes with ServiceNow.


Customer Success Center
Your one-stop hub for expert content, step-by-step guidance, quick answers — everything you need to meet your digital transformation needs.
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Achieve business outcomes fast with these upcoming and on-demand best practice Customer Success webinars. Register now!

Upgrade now to the Orlando Release Testing Preview
Get a head start on Orlando. Register for, and schedule, your RTP upgrade today. Early Availability starts late January 2020.
Learn more

Automate your upgrades to stay current
Opt in to our new HI Upgrade Assist service that allows eligible customers to stay current on the latest release.
Simplify your upgrades
Accelerate upgrades to take advantage of the latest ServiceNow capabilities.
Learn more

 The importance of an organizational change management plan 
Join this webinar to learn from experts how you can effectively manage organizational change.
Register now

Is your organization ready to start using ServiceNow?
Apply Organizational Change Management practices to build support for your transformation vision.
Create an OCM Plan
New to ServiceNow? 
We’ve created a dedicated portal to help you with topics such as implementation best practices, product introductions, and training materials to get you started.

Build out your Now Learning profile
Micro-certifications provide a focused approach to building your ServiceNow expertise in newer or niche areas with non-proctored exams.  
Get Started Now
Become a Now Creator
Build the skills you need to succeed, unlock unique badges, and get recognized for your ServiceNow expertise.  
Get Started Today

Make a New Year’s resolution you can keep
Do you want a healthy and optimized platform for the best performance and upgradability? Learn how HealthScan can help. 
New Configuration Review Professional Service
Configuration Review Professional Service provides you with automated analysis and findings from HealthScan.

Now Learning Blog – What is a Learning Path?
In this blog, you’ll find more detail about what Learning Paths are and how you can use them to grow your career and become a ServiceNow expert.

Get personalized and proactive support with SAM 
Support Account Management delivers a personalized and proactive support experience so you can focus on activities that move the organization forward. 
Read On
Value Management can help you digitize faster, have better relationships, and transform with confidence.
Learn More

Forbes Article
The End of Overpromise – Underdeliver Software 
Here’s why customers should expect measurable value from their SaaS vendor. 
Read the Article
Get more out of your ServiceNow experience with Now Community
Engage, learn, post questions, find answers, and share your knowledge with other ServiceNow users and experts. 
Discover Community
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